Refund & Cancellation Policy

Last updated: 3 June 2026

Free plan

The free plan is and always will be free. There is nothing to refund.

Growth plan — ₹2,999 / month

Growth plan subscriptions are billed monthly via Razorpay. The following rules apply:

• Cancellation — you may cancel anytime from Settings → Billing → Cancel subscription. Access continues until the end of the current billing period. No partial refund is issued for the unused portion of that period.
• 7-day satisfaction guarantee — if you upgrade to Growth and decide within 7 calendar days of the first charge that the product isn't right for you, email billing@revisit.ai with your registered email address. We will issue a full refund of that first charge within 5–7 business days, minus any payment-gateway fee that Razorpay deducts on a refund (typically 0–3%).
• Subsequent renewals — renewals are not eligible for the satisfaction guarantee. We strongly encourage you to cancel before the next renewal date if you no longer wish to be billed.
• Failed payments — if a renewal fails, your workspace is set to past_due and you have 14 days to update your payment method before access is restricted. If you do not, the workspace reverts to the free plan.
• Unauthorised charges — if you see a charge you do not recognise, email us within 60 days and we will investigate and reverse the charge if validated.

How refunds are processed

All approved refunds are sent back to the original payment method via Razorpay. Bank crediting timelines depend on your bank but typically complete within 5–7 business days of our processing the refund. Razorpay sends an email confirmation at each step.

How to request a refund

Email billing@revisit.ai from the email registered on your workspace. Include:

• Workspace name
• Razorpay payment ID or order ID (visible in Settings → Billing → Payment History)
• Reason for the refund request

We respond within 2 business days.

Contact

Email billing@revisit.ai for any billing question.